This Privacy Notice explains how Greyline Surveyors Limited ('we', ' 'our', or 'us') collects, uses, shares, and protects your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Greyline Surveyors Limited
Registered Address: Office 1, Brunswick House, Brunswick Way, Liverpool, L3 4BN
Email: info@greylinesurveyors.com

2. What Data We Collect

We may collect the following personal data:
- Name and contact details
- Property information (address, ownership details, access)
- Instructions and communication history
- Payment and invoicing data
- Survey and valuation details
- Any other information provided by you

3. How We Collect Your Data

We collect personal data:
- Directly from you via email, telephone, or forms
- From third parties such as estate agents or solicitors (with your consent)
- Through our website or other communications

4. Why We Use Your Data

We use your data to:
- Provide surveying and valuation services
- Send reports and communicate with you
- Fulfil our contractual and regulatory obligations
- Maintain financial records and billing
- Improve our services

5. Legal Basis for Processing

We rely on the following legal bases to process your data:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Consent (where applicable)

6. Sharing Your Data

We may share your data with:
- Solicitors, lenders, or estate agents (if relevant to the service)
- IT and cloud service providers
- RICS or regulatory bodies, when required
- HMRC or legal authorities, where required by law

7. Data Security

We store your data on encrypted, password-protected systems and take appropriate measures to prevent unauthorised access or loss.

8. Data Retention

We retain your data for at least six years or as long as required to comply with legal, regulatory, and insurance requirements.

9. Your Rights

You have the right to:
- Request access to your personal data
- Request correction or deletion of inaccurate data
- Withdraw consent where applicable
- Object to certain uses of your data
- Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Cookies

If our website uses cookies, we only collect anonymised usage data. You can manage cookies in your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us using the details at the top of this privacy notice.

13. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. These concerns will be acknowledged and responded to within 30 days.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint